Online Support

New & Exciting Support Service

Online Support for some has been a lifeline, online support gives you thee control over how little or how much you give or seek; tool which offers both independence and participation.

Join one of our Facebook groups, follow a Pinterest page, contribute to our guest book or connect on our soon to be launched phone app HopeFULL Hand


Siblings Blog Coming Soon!

Online Grief Support Covers ranging contexts

Reading material about people’s experiences of grief on specific websites, in tweets, letters by public figures

Sharing your opinions on grief on social networking sites, blogs, websites

this can be by text, picture comics, videos and other media.

Can read research articles on grief and bereavement

Actively participate in online independent grief support communities either

Be part of a forum or chat room for grief support groups (both facilitated and general) without avoidance

Great opportunities to move forward and heal through your grief journey

  • instead of being distracted by numbing behaviours and avoiding the grief process these online platforms allow you to sort through and process memories
  • allows a space for your loved one to live on, keeping their memory and your connection with your loved one present in your life.

Advantages of Online

Free to use
Communication from long distance
Instantaneous response  
Personal &  Private
Creates a record 
No waiting on hold
Great for on the go
Easy to use and mobile  
Shared experience
Instant help  

About the App HopeFULL Hand

Phone App

Part of Youth Project targeting Surviving Siblings

TCFV Peer Support App


Expanding our reach while capsizing on the benefits of online support. an exciting and interactive feature app; a central resource providing a sense of hope for bereaved Siblings.

This unique and relevant support service can be utilised with the touch of a finger for support, connection, information and resources.

Online the means to reaching more of our Young Bereaved


The most common communication tool amoung youth is that of the internet, online communuication is the way to go. It shall come as no surprise that young people are more likely to grieve more openly and publicly showing their feelings and vulnerability online.

Certainty this trend, in part could be explained by the early online and social media exposure; this  intrinsic experience is part of their developmental processes. This can be seen in range of areas including the construction of their identity and creating and developing social connections.  Publically sharing their life with peers; thoughts, feelings and daily annoyances is the norm, everything is shared online so their grief is no different.


Got questions? Great, hopefully we have the answer…

Below you will find answers to questions we often get asked about the “HopeFULL Hand App” and the deliverance of peer support and functionality of the app.

If there is something else you want to know please contact The Compassionate Friends Victoria office on (03) 9888 4944. Outside Melbourne metro Free Call 1800 641 091 or email

How can I access this service?

On the App store, further information to follow once HopeFULL Hand App is launched.

Is this a crisis service?

No. If you or someone you know is in immediate risk of harm we urge you to call 000 (police and ambulance). If you are struggling with feelings of suicide, we urge you to speak with a counsellor at Suicide Call Back Service (1300 659 467) or Suicideline (1300 651 251). This is not a suitable service for crisis counselling, and if is used as such can pose emotional, mental and physical risks for both you and your peer supporter.

Who will my peer supporter be?

As a bereaved sibling using the app, your peer supporter will be another bereaved sibling, someone further down the track in their grief. If you would prefer to speak with someone of the same or opposite gender, or of a similar age, we will do our best to accommodate that, but this is of course subject to the availability of given peer supporters.

Is the app a free service?

Using the HopeFULL Hand App is a free smart phone service.

You will need to have downloaded the app from the app store

Given that a peer supporter is not a counsellor, what type of support, then, does she/he provide?

It is important to remember that a peer supporter does not provide the specialised guidance and support of a counsellor. A peer supporter instead offers support through empathy and shared understandings. However, if you are experiencing suicidal thoughts, complex mental health issues and/or extreme isolation we urge you to contact a professional counsellor and also, in the case of struggling with suicidal thoughts, counsellor-trained telephone support through Suicideline (1300 651 251) and Suicide Call Back Service (1300 659 467).

What benefits does this peer support service offer?

Often-times bereaved parents and siblings report a preference for face-to-face contact rather than phone contact. At the same time, they are restricted from support groups due to geographical distance, health issues and/or scheduling clashes. This is the principal reason why other support modalities needed to be introduced.

The Skype program offers the same peer support benefits of any other service (aside from a hug!); you benefit from the warmth, empathy and experience of someone who has travelled a very similar road.

Is this service confidential?

Yes, like with support groups and telephone support, services strictly follow the tenets of confidentiality. Skype calls are not recorded, and the peer supporter confers with you solely, unless you specify you would like another peer supporter to be in attendance with him/her.

What if I don’t “click” with my peer supporter?

Even with the best of intentions we do not always “click”. Although shared grief is a powerful unifier, we always need to take into account we are all our own unique personalities, and if a relationship doesn’t “click” this is not a failing of either or both parties. If you feel you do not “click” (and typically it takes 2 to 3 Skype contacts to determine this), please contact TCFV. We are always very happy to link you in with another peer supporter. Alternately, if you would prefer to cease using the Skype service, we are always very happy to accommodate that.

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The Compassionate Friends Victoria have a number of Facebook pages for bereaved members to connect with others, share posts and stay up to date with what is happening within the organisation.

We also have a closed (private) group for bereaved siblings (18+); established by the Canterbury Siblings Support Group.

If you would like to be part of this group (where you can interact with other siblings through posting comments and links) click JOIN and one of the page administrators will be in contact with you.


The TCF Victoria Guestbook is available for bereaved parents and siblings to write poems, stories, ask questions or simply write how they are feeling at that moment and to read posts by others. The Guestbook is open 24 hours a day, 7 days a week.

You will also find email addresses of other people in similar circumstances in the book that you might like to make contact with via email. You do not have to fill in your full name or your email address if privacy is an issue.

Please be mindful that while we are all travelling the grief journey, our journey is individual to us and we need to respect people may have different views. By using the Guestbook, you agree to follow The TCFV guidelines. These guidelines are designed to ensure the Guestbook remains safe and supportive for all participants.

Lived Experience Forum


The Compassionate Friends Victoria have partnered with SANE Australia to provide a moderated, confidential forum for bereaved parents and siblings. Access the SANE Forum page here, then type in the search box a bereaved topic you are interested in and then select a topic relevant to you.

Please note this is an external link and The Compassionate Friends Victoria takes no responsibility for content and views expressed.

Disclaimer & Guidelines

Participants who utilise The Compassionate Friends – Victoria Inc. online support services agree not to publish any material, which is libelous, defamatory, obscene, abusive or violates any law governing vilification, harassment, copyright and intellectual property, contempt or privacy.

Please notify The Compassionate Friends – Victoria Inc. regarding any complaint about material. While The Compassionate Friends – Victoria Inc. accepts no liability for any material or links posted, The Compassionate Friends – Victoria Inc. will investigate all complaints. The Compassionate Friends – Victoria Inc. may remove any material in whole or in part without notice. The Compassionate Friends – Victoria Inc. may also re-publish some or part of audience messages.